Privacy Policy

Last updated: October 26, 2026

This Privacy Policy describes how The Human Sentience Company, a Delaware company doing business as The Sentience Company ("Sentience"), collects, uses, and shares information when you use our website (sentience.com), desktop and mobile applications, APIs, and related services (collectively, the "Service"). "Your Sentience" means the AI assistant the Service provides to you.

The Service exists to build a personal, user-specific digital representation for you: your Personal Sentience Model, as defined in our Terms of Service. That means the Service handles deeply personal data, and this policy explains exactly what we collect, why, and the controls you have. Terms capitalized here have the meanings given in the Terms of Service.

1. Information we collect

Information you provide

• Account information: your name, email address, and authentication details when you create an account, including information from a sign-in provider such as Google if you use one.
• Profile information: details you give us to set up your Sentience, such as a link to your LinkedIn profile.
• Settings and instructions: preferences, instructions, sharing settings, memories you create or edit, and feedback you send us.
• Invitations and referrals: email addresses and notes you enter to invite someone, and the referral code you sign up with.
• Payment information: paid subscriptions are sold through Link, a Stripe company, acting as merchant of record. Stripe collects your payment details, billing address, and tax location directly, under its own privacy policy. We receive records of your subscription and payments, such as your plan, amounts, payment status, card brand, the last four digits of your card, and your billing country. We never receive or store your full card number.

Content from you and your connected services (User Data)

With your authorization, the Service collects the content it needs to build and operate your Personal Sentience Model. Depending on what you enable, this can include:

• messages, emails, calendar events, contacts, files, and documents from accounts and apps you connect or allow your Sentience to read;
• conversations you import from other AI assistants;
• audio recordings you capture through the Service on your devices, such as meetings and conversations, and transcripts of them;
• meetings your Sentience joins for you, including their transcripts and the messages posted in them;
• your voice calls with your Sentience, and what you say to it by voice;
• your device's location, when you ask your Sentience something that needs it;
• voice recordings you provide to create a voice representation (voice clone) of your own voice, if you enable that feature (see Section 5);
• screen captures from devices where you enable screen capture. Captures pass through a filter that runs locally on your device first, so password managers and windows you exclude are blocked before anything leaves your machine, and you can exclude applications or pause capture at any time;
• the memories, knowledge, and other representations the Service derives from the above for you.

You control which sources are connected and can disconnect a source, delete captured content, or pause capture whenever you want.

Information from tasks your Sentience performs for you

If you use browser tasks or Transactions (as defined in the Terms of Service), we collect:

• passwords you save so your Sentience can sign in to websites for you. We store them encrypted and fill them in with software; they are not shown to AI models;
• one-time sign-in codes your Sentience reads from your connected email or messages to finish a sign-in;
• a record of the websites your Sentience visits for you and the steps it takes there; and
• details of Transactions, such as the merchant, items, price, delivery address, and booking details. Payment card details are handled by our payment providers. Where available, your Sentience pays with a single-use card limited to the merchant and amount you approved, so your full card number is not shown to AI models.

Information from other sources

• Public information about you: when you set up your Sentience, we may look up publicly available information about you, such as a LinkedIn profile you point us to and public web results, to start your profile.
• Connected services: information from the services you connect, as described above.

Information collected automatically

When you use the Service we collect usage and device information such as IP address, browser and operating system type, device identifiers, pages viewed, features used, timestamps, and diagnostic and crash data. We record sessions in our apps and website to understand how they are used. All text and everything you type are redacted in these recordings, so they do not show your content. We learn when you open or click links in emails we send you. On our website we use cookies and similar technologies for sign-in, preferences, security, and analytics. On some pages of our marketing website, we may also use advertising technologies from third-party advertising partners, such as pixels, to measure how well our ads work. They collect information such as the pages you visit, your IP address, and browser and device identifiers, and the partner may use it under its own policies. They do not run in our apps and never receive your User Data. Where the law requires, we ask for your consent before using them. You can control cookies through your browser settings; some parts of the Service may not work without essential cookies.

2. How we use information

We use the information described above to:

• provide, operate, maintain, and secure the Service;
• build, update, and personalize your Personal Sentience Model, for you and only for you, including training personal models for you alone if you opt in (Section 4);
• carry out actions you request or approve, such as drafting and sending a message, completing a browser task, or making a purchase or booking;
• let people you choose talk to your Sentience, under your sharing settings;
• send invitations you ask us to send and run our referral program, including crediting rewards;
• respond to support requests and communicate with you about the Service;
• send marketing communications you can opt out of at any time;
• monitor, analyze, and improve the Service;
• detect and prevent fraud, abuse, and security incidents; and
• comply with legal obligations.

We do not sell your personal data. We do not use your User Data or Personal Sentience Model to train models shared across customers or made available to third parties. If you opt in, we train a personal model of you, used only for your Personal Sentience Model and only for you.

3. AI processing

The Service uses third-party AI providers to process your content, including language-model, transcription, and voice providers. We have zero-data-retention agreements with every AI model provider we use: they may not retain, log, or train on your data, and your content is not stored on their systems beyond what is needed to return a response. Your data is used to serve you; it does not become part of a dataset that serves anyone else.

These are the AI providers that receive your data, and what each receives:

• Audio recordings, to turn them into transcripts and memories: Deepgram and Replicate.
• Voice recordings you give for a voice clone, to make it: ElevenLabs and MiniMax.
• Text your Sentience reads aloud, to speak it: ElevenLabs, MiniMax, and Deepgram.
• Chat messages, photos you attach, email, calendar, and your memories, to write replies, briefs, drafts, reminders, and answers: OpenRouter, which passes them to inference providers hosting AI models (Amazon Web Services, Microsoft Azure, Google Cloud, Anthropic, OpenAI, DigitalOcean, DeepInfra, Baseten, Modal, Morph, or TypeSafe). We only use zero data retention endpoints, so they cannot store data or train models on it.
• Web search questions, when your Sentience looks something up for you: Exa.
• Your profile photo, to make your avatar: Google and fal.

Other service providers handle your content to run specific features, under contracts that limit their use of your data to providing services to us. They include providers of browser automation, text messaging, payments, voice calls, meeting transcription, model training and hosting, and search over your content. Our browser automation and text messaging providers operate under zero-data-retention agreements; our browser automation provider also stores passwords you save, encrypted, until you remove them.

4. Personal models

If you opt in, we train or adapt models for you alone using your User Data, such as messages and emails you have written, so that your Sentience writes and responds more like you. Training runs on infrastructure from our service providers, and the resulting Personal Model Artifacts (as defined in the Terms of Service) are stored there.

• Opt-in only: we train a personal model only after you opt in, and we tell you what data it uses before you do. You can withdraw at any time.
• Only for you: your personal models are used only to provide the Service to you and at your direction, including when people you share your Sentience with talk to it. They are not used to serve other users, and neither our service providers nor anyone else may use them for their own purposes.
• Same protection as your messages: a personal model is derived from your private content, so we protect it the way we protect that content.
• Deletion: we delete your Personal Model Artifacts when you withdraw, turn off the feature that uses them, or delete your account.
• Shared models: to provide the Service to you, we may run your content through models shared across users, such as one that makes drafts read more naturally. We do not train shared models on your data.

5. Voice data and biometric identifiers

If you enable voice features, we collect recordings of your voice and create a voice representation (a voice clone) from them. Depending on where you live, a voice representation may be considered a biometric identifier or biometric information under laws such as the Illinois Biometric Information Privacy Act.

• Consent first: we collect voice recordings for cloning and create a voice representation only after you expressly consent during voice-clone enrollment.
• Purpose: your voice representation is created and used only to provide voice features of the Service to you and at your direction, such as letting your Sentience speak in your voice on calls. We do not sell, lease, trade, or otherwise profit from your biometric data, and we do not use it to identify you to anyone else.
• Retention and destruction: we retain your voice recordings and voice representation only while you keep the voice feature enabled. They are permanently destroyed when you delete your voice clone or your account, and in any event no later than three years after your last interaction with the Service.

6. Browser tasks and transactions

When your Sentience completes a browser task or Transaction for you, the website or merchant receives what the task needs, such as your account sign-in, name, contact and delivery details, order details, and payment. What they do with it is governed by their own privacy policies. You can remove saved passwords at any time.

7. Human access to your data

Your content is processed by automated systems. No one at Sentience or at our AI model providers reads your content, including when we investigate abuse or security issues. The only exception is legal compulsion: we or our providers may be required to disclose data by a valid warrant, court order, or equivalent legal process. We require valid legal process for government demands, and where the law permits, we will notify you before disclosing your data in response to one. If you send us content yourself, such as in a support request, the people who handle your request see what you send.

8. How we share information

We share personal information only in these situations:

• Service providers: companies that help us run the Service (cloud hosting, AI model providers, payment processing, analytics, error monitoring, and email delivery) under contracts that limit their use of your data to providing services to us.
• At your direction: when you approve or authorize an action that sends information to someone else, such as sending an email or sharing content, the recipient receives what you chose to send. If you enable a sharing feature, such as connecting with other users, adding your Sentience to Slack, sharing a link, or letting it reply in public, the people you share with can see what you choose to make available to them, and you can change or turn that off at any time.
• Payment providers: Stripe, including Link, receives the information needed to process your subscription and any Transactions, and uses it under its own privacy policy, including for fraud prevention and to meet its legal obligations.
• Merchants and websites: when your Sentience completes a browser task or Transaction for you, as described in Section 6.
• Meeting participants: messages your Sentience posts in a meeting it joins for you are visible to everyone in that meeting.
• Owners of a Sentience you talk to: if you chat with another person's Sentience, that person can see your messages, and your questions may be passed to them for a reply.
• Your referrer: if you sign up with someone's referral code, we may tell them that you joined and whether their reward was earned. We do not share your content with them.
• Other AI products and tools you connect: if you connect Sentience to a product such as Claude or ChatGPT, it receives what you ask it to retrieve from Sentience. If you add a third-party MCP server, connector, or tool to Sentience, it receives what your Sentience sends it to carry out your requests. These products and tools handle your data under their own privacy policies.
• Advertising partners: information collected by advertising technologies on parts of our marketing website, as described in Section 1.
• Legal reasons: to comply with law or valid legal process, or to protect the rights, safety, or property of you, Sentience, or others.
• Business transfers: in a merger, acquisition, financing, or sale of assets, your information may be transferred. Any successor must honor your ownership, export, and deletion rights as described in the Terms of Service, and we will provide notice before your data becomes subject to a different privacy policy.
• With your consent: for any other purpose you agree to.

Apart from the advertising technologies on our marketing website, we do not share your personal data with third parties for their own marketing or for cross-context behavioral advertising. We never share your User Data for either.

9. Information about other people

The Service handles information about people other than our users:

• People in your content: your messages, recordings, meetings, and other content include information about the people you interact with. We process it only to provide the Service to you.
• People who chat with a Sentience: if you talk to a user's Sentience, including in Slack, on a shared link, or as a connected user, we collect your messages and share them with that user.
• People in Slack workspaces where our app is added: our app reads recent messages in the channels it has been added to, so it can answer in context and decide whether to respond. We keep only the most recent messages in each channel, and for no longer than seven days after the channel's last message.
• People who are invited: when a user invites someone, we use the email address they enter only to send the invitation and to know whether it was accepted.

10. Retention and deletion

We keep your information for as long as your account is active or as needed to provide the Service. When you delete content (a memory, a thread, a connected source, a saved password, a voice clone) or delete your account, we remove the related data, including your Personal Model Artifacts, from our active systems. When you delete your account, we also delete your customer record with Stripe; Stripe keeps transaction records as the law requires. Residual copies may persist for a limited time in backups and security logs before they roll off, and we may retain information where the law requires it or in a form that can no longer identify you.

11. Your rights and controls

Directly in the Service, you can:

• view, edit, and delete memories and other content;
• connect and disconnect data sources;
• pause or exclude applications from screen capture;
• choose what your Sentience shares and with whom, and stop sharing;
• choose which actions run without your approval, and turn that off;
• remove passwords you saved for browser tasks;
• export your data where the Service supports it; and
• delete your account in Settings.

Depending on where you live, you may also have legal rights to access, correct, delete, or receive a copy of your personal data, and the right not to be discriminated against for exercising them. We honor these rights for all users regardless of location. To exercise a right you cannot complete in the app, email [email protected]. We will verify your request and respond within the time required by law. If we deny your request, you may appeal by replying to our response; if your appeal is denied, you may contact your state attorney general.

12. US state privacy rights

Some of what the Service collects is considered sensitive personal information under US state privacy laws, such as the contents of your messages and email, biometric data (Section 5), passwords you save for browser tasks, your precise location when you share it, and health information that may appear in your content. We collect and use sensitive personal information only as reasonably necessary to provide the Service you request, and not for the additional purposes that would require a "Limit the Use of My Sensitive Personal Information" option.

We do not sell personal information for money, and we have not done so in the preceding 12 months. Under some US state laws, letting advertising partners collect information through our marketing website may count as "selling" or "sharing" personal information for cross-context behavioral advertising. You can opt out by turning on an opt-out preference signal such as Global Privacy Control in your browser, which we treat as a request to opt out, or by emailing [email protected].

13. Security

Your data is encrypted in transit using TLS and at rest using AES-256. Access to production systems is tightly restricted, and screen captures are filtered on your device before upload. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but protecting this data is the core of our job, and we treat it that way.

14. International transfers

We are based in the United States and process data there. If you use the Service from elsewhere, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. We take reasonable steps to ensure your data is treated securely and in accordance with this policy wherever it is processed.

15. Children

The Service is not directed to children and requires users to be at least 18 years old (or the age of majority where they live, if higher), as described in the Terms of Service. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us personal data, contact us at [email protected] and we will delete it.

16. Links to other websites

The Service may link to websites and services we do not operate, and connected services are governed by their own privacy policies. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies.

17. Changes to this policy

We may update this Privacy Policy from time to time. If a change materially affects how we handle your personal data, we will notify you by email or a prominent notice in the Service before it takes effect, and we will update the "Last updated" date above.

18. Contact us

If you have questions about this Privacy Policy or our data practices, contact us:

The Human Sentience Company (d/b/a The Sentience Company) 131 Continental Dr, Suite 305, Newark, DE 19713, United States Privacy and legal: [email protected] Product support: [email protected]