Terms of Service

Last updated: October 26, 2026

Welcome to Sentience! These Terms of Service ("Terms") govern your access to and use of our website (sentience.com), desktop and mobile applications, APIs, SDKs, and related services (collectively, the "Service"). These Terms are an agreement between you and The Human Sentience Company, a Delaware company doing business as The Sentience Company ("Sentience"). "Your Sentience" means the AI assistant the Service provides to you; "Sentience" alone means the company. By clicking to accept these Terms, creating an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The short version: Your digital self belongs to you: you own your data and the Personal Sentience Model built from it. You give us only the rights needed to provide the Service. We do not sell your personal data. If you opt in, we train a personal model of you. It is used only for your Personal Sentience Model and only for you, and we never train a shared model on your data. Your Sentience acts only within what you allow: purchases and messages to other people wait for your approval unless you choose otherwise. You can delete your account and, where supported, export your data and take your Personal Sentience Model with you. Sentience owns the platform that makes this possible.

Arbitration notice & class action waiver: Unless you opt out within 30 days as described in Section 26, disputes will be resolved by binding, individual arbitration, not in court or as a class action.

1. Acceptance and eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to form a binding contract. If you use the Service for an organization, you represent that you are authorized to bind it, and "you" includes that organization.

2. Your account

• Provide accurate information and keep it current.
• Keep your credentials secure and promptly tell us about unauthorized access.
• You are responsible for activity under your account, except activity caused by our breach.
• You may not transfer an account except through a feature or process we expressly support.

3. Your Personal Sentience Model is yours

"User Data" means content and information you or your connected services provide to Sentience, including messages, files, recordings, screen captures, connected-account data, memories, instructions, preferences, and feedback about you.

Your "Personal Sentience Model" means the user-specific digital representation assembled for you through the Service, including your user-specific memory, profile, knowledge graph, preferences, instructions, voice and style representations, and user-specific model artifacts that we create and can lawfully provide to you. It does not include the Sentience Platform (defined in Section 8), third-party models, general algorithms, or improvements that do not identify or reconstruct you.

Your User Data is yours: as between you and Sentience, you retain all rights you have in it. Your Personal Sentience Model is yours too. To make that ownership real, Sentience hereby assigns, and agrees to assign, to you, to the extent permitted by law, any rights it may obtain in your Personal Sentience Model, excluding the Sentience Platform and third-party materials. Where an artifact combines your user-specific content with Sentience's formats, schemas, templates, or underlying models, you own the user-specific content, Sentience owns the rest, and your rights in the combined artifact are exercised through the portability options in Section 6. Your identity, voice, memories, relationships, and the user-specific representation derived from them belong to you. Output the Service generates for you (such as drafts, summaries, and answers) is also yours, subject to any third-party rights in material it incorporates.

You direct how your Personal Sentience Model may act, subject to these Terms, product controls, technical limits, and law. We will not sell, permanently transfer, or use your Personal Sentience Model to impersonate you for our own purposes.

4. The limited license you give Sentience

You grant Sentience and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, transmit, transform, index, analyze, display, and otherwise process User Data and your Personal Sentience Model only to: provide, secure, maintain, support, and improve the Service for you; carry out actions you request or approve, including sharing your Personal Sentience Model or its output with people you choose through sharing features you enable; comply with law; and prevent fraud, abuse, or harm.

This license is limited to those purposes and lasts only as long as reasonably necessary. It ends when your data is deleted from our active systems, subject to backups, legal obligations, security records, and data we have lawfully de-identified. You represent that you have the rights needed to provide User Data and grant this license.

5. Personal models, and no shared-model training

If you opt in, we train, fine-tune, or otherwise adapt models for you alone ("personal models") using your User Data to build and run your Personal Sentience Model. We will tell you what data is used before you opt in, and you can withdraw at any time. For example, we may train a model on messages you have written so that drafts match your wording and tone. Your personal models, and the adapters, weights, and other artifacts that result ("Personal Model Artifacts"), are part of your Personal Sentience Model. We host them with our service providers and use them only to provide the Service to you and at your direction, including when people you share your Sentience with talk to it under Section 13. No one else may use your Personal Model Artifacts for their own purposes. We delete them when you withdraw, turn off the feature that uses them, or delete your account, as described in our Privacy Policy.

We do not sell your User Data or Personal Sentience Model. We do not use either to train models shared across customers or made available to third parties. Training or adapting a model for you alone, using your data to retrieve context, personalizing responses, and evaluating your Personal Sentience Model for you are not shared-model training. To provide the Service to you, we may run your content through models shared across customers (for example, to make a draft read more naturally); those models are not trained on your content.

6. Portability, deletion, and continuity

You may request deletion of your account and User Data. Where the Service supports it, you may export your User Data and a portable representation of your Personal Sentience Model in the formats we make available. Portability does not require us to disclose source code, security-sensitive information, trade secrets, third-party model weights, or third-party data we cannot legally transfer.

We intend for your Personal Sentience Model not to be trapped by the failure or sale of Sentience. If we discontinue the Service, we will use commercially reasonable efforts to give you advance notice and a reasonable opportunity to export supported data, unless law, security, or an emergency prevents it. A merger, financing, or acquisition does not change your ownership of User Data or the Personal Sentience Model described in Section 3. Any successor operating the Service must honor these Terms or give you a reasonable opportunity to export and delete your data.

7. Legacy and authorized successors

Where we offer legacy or successor controls, you may designate a person to receive specified User Data or Personal Sentience Model materials after death or incapacity. Access is subject to your settings, identity and authority verification, applicable law, and technical availability. We will comply with applicable fiduciary-access laws; where we offer a legacy designation, it operates as your direction under those laws. Until such controls are generally available, we may require legally valid documentation and are not obligated to provide credentials, encrypted content we cannot decrypt, or rights you did not possess.

8. The Sentience Platform

Sentience and its licensors own the Service and its underlying software, interfaces, designs, workflows, general models, algorithms, documentation, trademarks, and other technology (the "Sentience Platform"). We grant you a limited, revocable, non-exclusive, non-transferable license to use the Sentience Platform as part of the Service while you have an account. No rights are granted except as expressly stated.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction, provided we do not publicly identify you as its source without permission.

9. Connected services and third parties

The Service may connect to third-party products and model providers. Your use of them may be governed by their terms. You authorize us to access and process connected-service data as you direct. If you connect Sentience to another AI product, such as Claude or ChatGPT through a connector, that product receives what you ask it to retrieve from Sentience and handles it under its own terms. If you connect a third-party tool or server to Sentience, your Sentience may read from it and, as you allow, write to it.

Third-party Model Context Protocol (MCP) servers, connectors, plugins, and tools that you add to Sentience, and AI products you connect Sentience to, are not part of the Service. We do not review, control, or vouch for them. They may receive your data, return inaccurate or harmful content (including instructions that try to manipulate your Sentience), take actions in the connected service, or change or stop working. You add and use them at your own risk. Sentience is not responsible for their acts, omissions, content, security, or data handling, or for the results of actions your Sentience takes in them with your permission, including actions you set to run without asking. The provider of an AI product that uses Sentience through a connector is responsible for what that product does with the information it receives. You can disconnect them, subject to product functionality. Our Privacy Policy describes our service providers and data practices.

10. AI actions and your responsibility

The Service can generate content, make recommendations, and propose or take actions on your behalf, such as sending email and messages, creating and changing calendar events, editing documents, setting reminders, using a web browser (Section 11), completing transactions (Section 12), and running tasks in the background or on a schedule.

By default, an action that reaches another person, such as sending a message or inviting a guest to an event, waits for your approval. An action that changes only your own things, such as editing your own document or adding a calendar event with no guests, may run as soon as your Sentience prepares it. You may choose to let specific actions run without asking, to hand your Sentience a conversation to carry on for you (including without approving each message), and to set routines and background tasks that run without you present. When you turn on these options, you authorize the actions your Sentience takes within them as if you had approved each one. You can turn them off at any time.

AI output can be inaccurate, incomplete, or inappropriate. Review important output and action proposals before relying on them. You are responsible for actions you approve or authorize, including actions you authorize in advance, and for complying with laws, professional duties, and third-party rights. The Service is not a substitute for legal, medical, financial, or other licensed professional advice.

11. Computer use and browser tasks

Where available, your Sentience can use a web browser for you to complete tasks on websites, such as searching, comparing options, filling in forms, signing in to your accounts, and making reservations. The browser runs on computers that we or our service providers operate or, if you choose, in a browser on your own device.

• Your accounts and credentials. You may save passwords for websites so that your Sentience can sign in for you. We store them encrypted and fill them in with software, without showing them to an AI model. To finish a sign-in, your Sentience may read a one-time code sent to your connected email or messages. You authorize us, through your Sentience, to access as you each account you let it sign in to, and you are responsible for what it does there at your direction.
• Checkpoints. Your Sentience pauses for your approval before steps that pay, place an order, send something, delete something, change security settings, or give consent on your behalf, and before bookings except as described in Section 12. You can watch, take over, or stop a task at any time.
• Third-party websites. Websites have their own terms, and some limit automated access. You are responsible for making sure your use of Sentience on a website is allowed by that website's terms. A website may refuse, cancel, or reverse a task, or restrict or close your account with it, because the task was carried out by software; Sentience is not responsible for that. We may decline or stop a task on any website. We are not responsible for the content, availability, or practices of websites your Sentience visits for you.
• At your own risk. You use browser tasks at your own risk. Your Sentience can make mistakes, including clicking the wrong thing, entering wrong information, buying or booking the wrong thing, or acting on a page in a way you did not intend. To the maximum extent permitted by law, Sentience is not responsible for any loss, including monetary loss, caused by anything your Sentience does or fails to do in a browser task, including its own mistakes. Section 12 covers Transactions.

12. Purchases, bookings, and other transactions

Where available, your Sentience can help you buy goods and services, place orders, request rides and deliveries, book and cancel reservations, and complete similar transactions with merchants and other third parties ("Transactions").

• You are the party. Each Transaction is between you and the merchant or other third party. Sentience is not the seller, merchant, marketplace, or broker, and is not the merchant's agent. The merchant is responsible for its goods and services and for the price, delivery, cancellation, refund, and other terms of the Transaction.
• Your approval. Your Sentience shows you the merchant and total and asks you to approve each purchase, order, ride, and paid cancellation before it is placed. When you ask your Sentience to book something, it may complete the booking without a further pause only if nothing is charged at booking, no card or deposit is required, and the booking can be canceled free of charge for at least 24 hours. Your approval, or your request in that case, authorizes the Transaction and any charge it carries.
• Payments. Payment details are handled by our payment providers, and their terms apply to those payments. Where available, a single-use card limited to the merchant and amount you approved is created for the Transaction, so your full card number is not shown to AI models. Sentience does not hold your funds and is not a bank or money transmitter. You are responsible for all charges, taxes, fees, and tips in Transactions you authorize, and for resolving disputes, returns, and refunds with the merchant or your card issuer.
• Selling and negotiating. If you use the Service to sell, list, or offer anything, or to negotiate for you, you are the seller or negotiating party. You are responsible for what is offered, its accuracy, any agreement reached, and compliance with law and the rules of the platform you use.
• Mistakes. AI can misread a page, pick the wrong item, or fail partway through, and a website can contain hidden instructions meant to mislead it. Check the summary before you approve, and check the confirmations the merchant sends you.
• No responsibility for monetary loss. To the maximum extent permitted by law, Sentience is not responsible for any financial loss or monetary issue arising from browser tasks or Transactions, whether it is caused by a mistake by your Sentience, a website, a merchant, or anyone else. You use these features at your own risk. This includes wrong, duplicate, or failed purchases; wrong items, quantities, prices, dates, or recipients; price changes, fees, taxes, tips, deposits, penalties, and cancellation or no-show charges; refunds a merchant refuses or delays; fraud or misconduct by a merchant or website; content on a website that misleads your Sentience; and payments declined, held, or reversed by a merchant, payment provider, or card issuer. This applies whether you approved the Transaction or authorized it in advance. Your remedies for a Transaction are against the merchant, your card issuer, or your payment provider. Section 24 applies to any claim against Sentience, and nothing here limits liability that cannot be limited by law.

13. Sharing your Sentience with other people

You can let other people talk to your Sentience, for example by connecting with other users, adding it to a Slack workspace or channel, sharing a link, or letting it reply in public. When shared, your Sentience is designed to answer using only what you make available through your sharing settings, and the people you share with see those answers.

• You control what is shared. You choose what to share and with whom, and you can change or stop sharing at any time. Answers your Sentience gives other people are generated by AI and may be inaccurate. They are not statements you personally made unless you approve them. When your Sentience cannot answer, it may ask you, and you can approve, edit, or decline a reply before it is sent. You are responsible for what you choose to share, including information about other people.
• Places and guardrails. For each place you share your Sentience, such as a Slack workspace or a web link, you can set guardrails: which topics and sources it may use, and instructions for how it answers. Guardrails are instructions to an AI system, not a guarantee. Your Sentience may still reveal or infer information outside them, so share only what you are comfortable with people in that place seeing. To the maximum extent permitted by law, Sentience is not responsible for information your shared Sentience discloses within a place you chose to share it in.
• Slack and other workspaces. You may add our app to a workspace only if the workspace allows it. In a workspace, our app reads recent messages in the channels it has been added to so your Sentience can answer in context, and it may answer when someone asks for your Sentience or when it can clearly help. What it posts is visible to everyone in the channel and is kept by the workspace provider under its own terms.
• Connected users. When you connect with another user, each of your Sentiences can answer the other, and your conversations may appear in a shared view that both of you can see.
• Talking to someone else's Sentience. If you chat with another person's Sentience, its answers are generated by AI and are not that person's own statements unless they approved them. The owner may see your messages, and your questions may be passed to the owner for a reply. Do not try to get another person's Sentience to reveal information its owner has not chosen to share.

14. Messages, voice, and meetings on your behalf

• Messages. Your Sentience may send messages, emails, invitations, reactions, and replies from your accounts and in your name, as you authorize under Section 10. Recipients may not know that a message was drafted by AI. You are responsible for messages sent from your accounts and for following any law that requires you to disclose automated or AI-generated communications. On some plans, messages your Sentience sends include a short line saying they were sent by Sentience.
• Voice. If you create a voice clone, your Sentience may speak in your voice at your direction, including on calls. You may create a voice clone only of your own voice. You may not use a voice clone or other output to impersonate anyone or to mislead someone about who they are dealing with.
• Meetings. Where available, your Sentience can join a video meeting as a visible participant, transcribe it, and post messages that everyone in the meeting can see. Section 15 applies to these meetings.

15. Recordings and consent

The Service can capture and process audio, screen content, meetings your Sentience joins for you, and other recordings of your surroundings, which may include other people. Recording laws vary by jurisdiction, and many require the consent of every participant in a conversation. You are solely responsible for ensuring that your capture, storage, and use of recordings is lawful where you are and where the other participants are, including obtaining any legally required consent before recording and honoring requests to stop. Do not use the Service to record people in circumstances where they have a reasonable expectation of privacy without their permission.

16. Referral program

We may offer rewards for inviting people to Sentience. The current rewards, milestones, and limits are shown in the Service and may change.

• Rewards are free time on a paid plan or other benefits within the Service. They have no cash value, cannot be transferred, sold, or exchanged for money, and are subject to the lifetime cap shown in the Service.
• A referral counts only if the new user enters your code when signing up and reaches the milestones shown in the Service. Only the first code a new user enters counts. You may not refer yourself or accounts you control.
• When you send invitations through the Service, send them only to people you know who would expect to hear from you. You are responsible for complying with anti-spam laws. If you share your code publicly, say that you may earn a reward for it. Do not promote your code through spam or paid advertising without our permission.
• We may withhold or reverse rewards obtained through fraud, fake accounts, self-referral, or a breach of these Terms. We may change or end the program at any time; rewards already granted in good standing remain yours. You are responsible for any taxes on rewards.

17. Beta and experimental features

We may offer alpha, beta, preview, or other experimental features, sometimes under additional terms presented when you enable them. Experimental features may change, break, be discontinued, or handle data differently than the rest of the Service, and are provided without any commitment to keep them available. Where an experimental feature materially changes how your User Data is processed, we will tell you before you enable it.

18. Acceptable use

You may not use the Service to:

• violate law, another person's rights, or contractual or professional duties;
• impersonate, deceive, defraud, harass, exploit, or harm another person;
• create or distribute unlawful surveillance, malware, spam, or abusive content;
• access accounts, systems, or data without authorization;
• interfere with, overload, probe, or circumvent the Service or its safeguards;
• reverse engineer the Service except where the law expressly permits it;
• resell or sublicense the Service without our written permission;
• use the Service or its output to develop a competing product through unauthorized scraping, bulk extraction, or circumvention of technical controls;
• use browser tasks to access a website in violation of its terms, or to defeat its security or access controls;
• buy, sell, or arrange anything unlawful, or commit payment fraud or chargeback abuse;
• create a voice clone or other representation of a person without their authorization; or
• try to get another person's Sentience to reveal information its owner has not chosen to share.

The Service is not designed for regulated health data. Sentience is not a "business associate" under the Health Insurance Portability and Accountability Act ("HIPAA") and does not offer business associate agreements. Your own health information appearing in your personal content is covered by our Privacy Policy; what you may not do is use the Service in your capacity as a healthcare provider, health plan, or other covered entity or business associate to create, receive, maintain, or transmit protected health information. Doing so is a material breach of these Terms.

We may investigate suspected violations using automated systems and information other than your content, and restrict access when reasonably necessary to protect users, Sentience, third parties, or the Service. No one at Sentience reads your content to do this.

19. Copyright complaints

We respect intellectual property rights and respond to notices that comply with the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice to [email protected] that identifies the copyrighted work, identifies the allegedly infringing material and where it appears, provides your contact information, includes a good-faith statement that the use is unauthorized, includes a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act for the owner, and bears your physical or electronic signature. We may remove or disable access to the material and may terminate the accounts of repeat infringers. If your material was removed and you believe that was a mistake, you may send a counter-notice containing the elements the DMCA requires to the same address; we will forward it to the original claimant and may restore the material as the DMCA provides.

20. Plans, subscriptions, and payments

• Plans. We offer a free plan and paid plans. Each plan's features, price, billing period, and usage allowance are shown in the Service and at checkout. If you reach your plan's usage allowance, some features may pause until the allowance resets or you change plans.
• Who sells your subscription. Paid subscriptions are sold through Link, a Stripe company, which acts as the merchant of record ("Link"). When you subscribe, you also agree to the payment terms Link shows at checkout. Link processes your payment through Stripe, calculates and collects applicable sales tax, VAT, and GST, sends your receipts and invoices, and handles payment support, refund requests, and payment disputes. The charge appears on your statement as made through Link. These Terms govern your use of the Service; Link's terms govern the payment.
• Prices and taxes. You see the price before you pay. It may be shown in your local currency, and applicable taxes are added at checkout.
• Automatic renewal. Before checkout, you agree that your subscription renews automatically every billing period at the plan price shown, plus applicable tax, until you cancel. You authorize Link to charge your payment method at the start of each billing period. After you subscribe, you will receive a confirmation of your plan, price, renewal period, and how to cancel.
• Free trials. We may offer a free trial of a paid plan. If your trial does not have a payment method on file, you move to the free plan when it ends unless you subscribe. If you subscribe with a payment method during a trial, your first charge is on the day the trial ends unless you cancel before then. You will receive a reminder before your trial ends. Trial lengths vary and may be extended by us or by a referral reward.
• Changing plans. You can change plans in Settings. A move to a lower plan takes effect at the end of the current billing period. Any other change takes effect as described when you make it.
• Canceling. You can cancel at any time in Settings, through your Link account, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; you keep your paid features until then and then move to the free plan. Canceling stops future renewal and does not delete your account or affect your ownership or deletion rights under these Terms.
• Failed payments. If a payment fails, Link may retry it and we may limit paid features until it succeeds. If it is not resolved, your subscription may be canceled and your account moved to the free plan.
• Refunds. Except where law requires otherwise or the checkout terms state otherwise, fees are non-refundable and we do not give credit for partial billing periods. You can request a refund from us or from Link support; Link may issue refunds in some cases under its policies.
• Price changes. If we change the price of your subscription, we will notify you in advance and obtain any legally required consent before the new price takes effect, with instructions for canceling.
• Billing questions. If you think a charge is wrong, contact [email protected] first. If you dispute a valid charge with your card issuer, we may suspend paid features until it is resolved.
• Free time. Free time from a referral reward or promotion extends your trial or moves your next charge later. It has no cash value.
• Apps. Our iOS app does not sell subscriptions. You subscribe and manage billing on our website or in our desktop app.
• Separate agreements. If you use the Service under a separate written agreement with us, such as for a team, its payment terms control where they conflict with this section.

21. Mobile apps and app stores

If you download our apps from the Apple App Store or Google Play, these Terms are an agreement between you and Sentience, not with Apple or Google. The app store provider has no obligation to provide maintenance or support for the app and is not responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, or intellectual property claims; Sentience is responsible to the extent these Terms and applicable law provide. Your license to use an app obtained from the Apple App Store is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. You must comply with any applicable third-party terms of agreement when using the app. For apps obtained from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you, and any warranty obligations Apple may have are limited to refunding the purchase price of the app.

22. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create legal or security risk, fail to pay, or if providing the Service becomes unlawful. Where reasonable, we will give notice and an opportunity to cure or export supported data. We may act immediately for urgent security, safety, fraud, or legal reasons. Sections that by their nature should survive termination will survive.

23. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Sentience disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI output will be accurate. We are not responsible for Transactions, for websites your Sentience visits for you, for third-party MCP servers, connectors, and tools, or for the acts of merchants, recipients, or other third parties.

24. Limitation of liability

To the maximum extent permitted by law, Sentience and its affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption. Our aggregate liability arising from the Service or these Terms will not exceed the greater of $100 or the amount you paid Sentience in the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

25. Indemnity

To the extent permitted by law, you will defend and indemnify Sentience and its affiliates, officers, employees, and agents from third-party claims arising from your unlawful use of the Service, your User Data, actions you authorize, or your material breach of these Terms. This does not apply to claims caused by Sentience's own negligence, willful misconduct, or breach of these Terms.

26. Disputes, arbitration, and class waiver

Before filing a claim, you and Sentience agree to try to resolve it informally for 30 days after written notice. The notice must include the claimant's name and account email, a description of the dispute, the relief sought, and the claimant's personal signature. Send notices to [email protected] or by mail to The Human Sentience Company, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.

If unresolved, any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs. Arbitration may occur by video, phone, written submissions, or in New York County, New York. Either party may bring an individual claim in small claims court or seek injunctive relief in court for unauthorized use or abuse of intellectual property.

If 25 or more arbitration demands raising similar claims are brought against either party by the same or coordinated counsel, the demands will proceed in stages: each side may select up to 10 demands to be filed and resolved first, the remaining demands will not be filed (and their filing fees will not be due) until the first stage concludes, and any applicable statute of limitations is tolled for paused demands from the date the informal-resolution notice was received. After the first stage, the parties will mediate the remaining demands informed by its results before further arbitrations proceed. A court may enforce this paragraph.

You and Sentience waive any right to a jury trial and agree to bring claims only individually, not as a plaintiff or class member in a class, collective, coordinated, consolidated, or representative action.

You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms. Include your full name, account email, and a clear statement that you opt out. Opting out does not affect your ability to use the Service. Nothing in this section waives any right to seek public injunctive relief where that right cannot lawfully be waived; any such claim will be decided in court after arbitration of all arbitrable claims.

27. Governing law

New York law governs these Terms without regard to conflict-of-law rules. For disputes not subject to arbitration, you and Sentience consent to the exclusive jurisdiction of state and federal courts in New York County, New York. Mandatory consumer protections in your home jurisdiction still apply.

28. Export controls and sanctions

The Service may be subject to United States export control and economic sanctions laws. You may not use the Service if you are located in a country or region subject to comprehensive U.S. sanctions, or if you are listed on a U.S. government denied-party or restricted-party list. You agree not to export, re-export, or provide the Service in violation of these laws.

29. Changes to the Service or these Terms

We may update the Service and these Terms. If a change materially reduces your rights in User Data or your Personal Sentience Model, we will provide reasonable advance notice and, where practicable, an opportunity to export or delete supported data before it takes effect. Continued use after the effective date means you accept the revised Terms. Changes cannot retroactively transfer ownership of your existing User Data or Personal Sentience Model to Sentience.

30. General terms

These Terms and incorporated policies are the entire agreement between you and Sentience regarding the Service. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the rest will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except through a supported successor process; we may assign them in a merger, acquisition, reorganization, or sale of assets subject to Section 6. Neither party is liable for delay caused by events beyond its reasonable control.

31. Contact

The Human Sentience Company (d/b/a The Sentience Company) 131 Continental Dr, Suite 305, Newark, DE 19713, United States Questions about these Terms: [email protected] Product support: [email protected]

California residents: complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.