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Terms of Service

Last updated: August 7, 2026

Welcome to Sentience! These Terms of Service ("Terms") govern your access to and use of our website (sentience.com), desktop and mobile applications, APIs, SDKs, and related services (collectively, the "Service"). These Terms are an agreement between you and The Human Sentience Company, a Delaware company doing business as The Sentience Company ("Sentience"). By clicking to accept these Terms, creating an account, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The short version: Your digital self belongs to you: you own your data and the Personal Sentience Model built from it. You give us only the rights needed to provide the Service. We do not sell your personal data. We do not train shared models on your data unless you expressly opt in. You can delete your account and, where supported, export your data and take your Personal Sentience Model with you. Sentience owns the platform that makes this possible.

Arbitration notice & class action waiver: Unless you opt out within 30 days as described in Section 21, disputes will be resolved by binding, individual arbitration, not in court or as a class action.

1. Acceptance and eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to form a binding contract. If you use the Service for an organization, you represent that you are authorized to bind it, and "you" includes that organization.

2. Your account

3. Your Personal Sentience Model is yours

"User Data" means content and information you or your connected services provide to Sentience, including messages, files, recordings, screen captures, connected-account data, memories, instructions, preferences, and feedback about you.

Your "Personal Sentience Model" means the user-specific digital representation assembled for you through the Service, including your user-specific memory, profile, knowledge graph, preferences, instructions, voice and style representations, and user-specific model artifacts that we create and can lawfully provide to you. It does not include the Sentience Platform (defined in Section 8), third-party models, general algorithms, or improvements that do not identify or reconstruct you.

Your User Data is yours: as between you and Sentience, you retain all rights you have in it. Your Personal Sentience Model is yours too. To make that ownership real, Sentience hereby assigns, and agrees to assign, to you, to the extent permitted by law, any rights it may obtain in your Personal Sentience Model, excluding the Sentience Platform and third-party materials. Where an artifact combines your user-specific content with Sentience's formats, schemas, templates, or underlying models, you own the user-specific content, Sentience owns the rest, and your rights in the combined artifact are exercised through the portability options in Section 6. Your identity, voice, memories, relationships, and the user-specific representation derived from them belong to you. Output the Service generates for you (such as drafts, summaries, and answers) is also yours, subject to any third-party rights in material it incorporates.

You direct how your Personal Sentience Model may act, subject to these Terms, product controls, technical limits, and law. We will not sell, permanently transfer, or use your Personal Sentience Model to impersonate you for our own purposes.

4. The limited license you give Sentience

You grant Sentience and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, transmit, transform, index, analyze, display, and otherwise process User Data and your Personal Sentience Model only to: provide, secure, maintain, support, and improve the Service for you; carry out actions you request or approve, including sharing your Personal Sentience Model or its output with people you choose through sharing features you enable; comply with law; and prevent fraud, abuse, or harm.

This license is limited to those purposes and lasts only as long as reasonably necessary. It ends when your data is deleted from our active systems, subject to backups, legal obligations, security records, and data we have lawfully de-identified. You represent that you have the rights needed to provide User Data and grant this license.

5. No sale and no shared-model training by default

We do not sell your User Data or Personal Sentience Model. We do not use either to train models shared across customers or made available to third parties unless you give separate, express, informed consent. Using your data to retrieve context, personalize responses, evaluate your Personal Sentience Model for you, or improve user-specific systems is not shared-model training.

If we offer an opt-in research or training program, we will explain what data is used, for what purpose, and how to withdraw before you join. Withdrawal applies prospectively where removal from a completed training run is technically infeasible.

6. Portability, deletion, and continuity

You may request deletion of your account and User Data. Where the Service supports it, you may export your User Data and a portable representation of your Personal Sentience Model in the formats we make available. Portability does not require us to disclose source code, security-sensitive information, trade secrets, third-party model weights, or third-party data we cannot legally transfer.

We intend for your Personal Sentience Model not to be trapped by the failure or sale of Sentience. If we discontinue the Service, we will use commercially reasonable efforts to give you advance notice and a reasonable opportunity to export supported data, unless law, security, or an emergency prevents it. A merger, financing, or acquisition does not change your ownership of User Data or the Personal Sentience Model described in Section 3. Any successor operating the Service must honor these Terms or give you a reasonable opportunity to export and delete your data.

7. Legacy and authorized successors

Where we offer legacy or successor controls, you may designate a person to receive specified User Data or Personal Sentience Model materials after death or incapacity. Access is subject to your settings, identity and authority verification, applicable law, and technical availability. We will comply with applicable fiduciary-access laws; where we offer a legacy designation, it operates as your direction under those laws. Until such controls are generally available, we may require legally valid documentation and are not obligated to provide credentials, encrypted content we cannot decrypt, or rights you did not possess.

8. The Sentience Platform

Sentience and its licensors own the Service and its underlying software, interfaces, designs, workflows, general models, algorithms, documentation, trademarks, and other technology (the "Sentience Platform"). We grant you a limited, revocable, non-exclusive, non-transferable license to use the Sentience Platform as part of the Service during your subscription. No rights are granted except as expressly stated.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction, provided we do not publicly identify you as its source without permission.

9. Connected services and third parties

The Service may connect to third-party products and model providers. Your use of them may be governed by their terms. You authorize us to access and process connected-service data as you direct. We are not responsible for third-party services, and you can disconnect them subject to product functionality. Our Privacy Policy describes our service providers and data practices.

10. AI actions and your responsibility

The Service can generate content, make recommendations, and propose or take actions on your behalf. AI output can be inaccurate, incomplete, or inappropriate. Review important output and action proposals before relying on them. You are responsible for actions you approve or authorize and for complying with laws, professional duties, and third-party rights. The Service is not a substitute for legal, medical, financial, or other licensed professional advice.

11. Recordings and consent

The Service can capture and process audio, screen content, and other recordings of your surroundings, which may include other people. Recording laws vary by jurisdiction, and many require the consent of every participant in a conversation. You are solely responsible for ensuring that your capture, storage, and use of recordings is lawful where you are and where the other participants are, including obtaining any legally required consent before recording and honoring requests to stop. Do not use the Service to record people in circumstances where they have a reasonable expectation of privacy without their permission.

12. Beta and experimental features

We may offer alpha, beta, preview, or other experimental features, sometimes under additional terms presented when you enable them. Experimental features may change, break, be discontinued, or handle data differently than the rest of the Service, and are provided without any commitment to keep them available. Where an experimental feature materially changes how your User Data is processed, we will tell you before you enable it.

13. Acceptable use

You may not use the Service to:

The Service is a consumer product and is not designed for regulated health data. Sentience is not a "business associate" under the Health Insurance Portability and Accountability Act ("HIPAA") and does not offer business associate agreements. Your own health information appearing in your personal content is covered by our Privacy Policy; what you may not do is use the Service in your capacity as a healthcare provider, health plan, or other covered entity or business associate to create, receive, maintain, or transmit protected health information. Doing so is a material breach of these Terms.

We may investigate violations and remove content or restrict access when reasonably necessary to protect users, Sentience, third parties, or the Service.

14. Copyright complaints

We respect intellectual property rights and respond to notices that comply with the Digital Millennium Copyright Act. If you believe content on the Service infringes your copyright, send a notice to [email protected] that identifies the copyrighted work, identifies the allegedly infringing material and where it appears, provides your contact information, includes a good-faith statement that the use is unauthorized, includes a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act for the owner, and bears your physical or electronic signature. We may remove or disable access to the material and may terminate the accounts of repeat infringers. If your material was removed and you believe that was a mistake, you may send a counter-notice containing the elements the DMCA requires to the same address; we will forward it to the original claimant and may restore the material as the DMCA provides.

15. Paid plans

Paid features, prices, billing periods, usage limits, and taxes are shown when you subscribe. Subscriptions renew automatically until canceled. You authorize us and our payment processor to charge your selected payment method. When you subscribe, we will send you a confirmation of your subscription terms, including how to cancel. You can cancel at any time in Settings or by contacting [email protected]; cancellation takes effect at the end of the current billing period. If we change the price of your subscription, we will notify you and obtain any legally required consent before the new price takes effect, with instructions for canceling. Except where law requires otherwise or the checkout terms state otherwise, fees are non-refundable. Canceling stops future renewal and does not erase your ownership or deletion rights under these Terms.

16. Mobile apps and app stores

If you download our apps from the Apple App Store or Google Play, these Terms are an agreement between you and Sentience, not with Apple or Google. The app store provider has no obligation to provide maintenance or support for the app and is not responsible for addressing claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, or intellectual property claims; Sentience is responsible to the extent these Terms and applicable law provide. Your license to use an app obtained from the Apple App Store is limited to a non-transferable license to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. You must comply with any applicable third-party terms of agreement when using the app. For apps obtained from the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you, and any warranty obligations Apple may have are limited to refunding the purchase price of the app.

17. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create legal or security risk, fail to pay, or if providing the Service becomes unlawful. Where reasonable, we will give notice and an opportunity to cure or export supported data. We may act immediately for urgent security, safety, fraud, or legal reasons. Sections that by their nature should survive termination will survive.

18. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Sentience disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI output will be accurate.

19. Limitation of liability

To the maximum extent permitted by law, Sentience and its affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business interruption. Our aggregate liability arising from the Service or these Terms will not exceed the greater of $100 or the amount you paid Sentience in the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law.

20. Indemnity

To the extent permitted by law, you will defend and indemnify Sentience and its affiliates, officers, employees, and agents from third-party claims arising from your unlawful use of the Service, your User Data, actions you authorize, or your material breach of these Terms. This does not apply to claims caused by Sentience's own negligence, willful misconduct, or breach of these Terms.

21. Disputes, arbitration, and class waiver

Before filing a claim, you and Sentience agree to try to resolve it informally for 30 days after written notice. The notice must include the claimant's name and account email, a description of the dispute, the relief sought, and the claimant's personal signature. Send notices to [email protected] or by mail to The Human Sentience Company, 131 Continental Dr, Suite 305, Newark, DE 19713, United States.

If unresolved, any dispute arising out of these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs. Arbitration may occur by video, phone, written submissions, or in New York County, New York. Either party may bring an individual claim in small claims court or seek injunctive relief in court for unauthorized use or abuse of intellectual property.

If 25 or more arbitration demands raising similar claims are brought against either party by the same or coordinated counsel, the demands will proceed in stages: each side may select up to 10 demands to be filed and resolved first, the remaining demands will not be filed (and their filing fees will not be due) until the first stage concludes, and any applicable statute of limitations is tolled for paused demands from the date the informal-resolution notice was received. After the first stage, the parties will mediate the remaining demands informed by its results before further arbitrations proceed. A court may enforce this paragraph.

You and Sentience waive any right to a jury trial and agree to bring claims only individually, not as a plaintiff or class member in a class, collective, coordinated, consolidated, or representative action.

You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms. Include your full name, account email, and a clear statement that you opt out. Opting out does not affect your ability to use the Service. Nothing in this section waives any right to seek public injunctive relief where that right cannot lawfully be waived; any such claim will be decided in court after arbitration of all arbitrable claims.

22. Governing law

New York law governs these Terms without regard to conflict-of-law rules. For disputes not subject to arbitration, you and Sentience consent to the exclusive jurisdiction of state and federal courts in New York County, New York. Mandatory consumer protections in your home jurisdiction still apply.

23. Export controls and sanctions

The Service may be subject to United States export control and economic sanctions laws. You may not use the Service if you are located in a country or region subject to comprehensive U.S. sanctions, or if you are listed on a U.S. government denied-party or restricted-party list. You agree not to export, re-export, or provide the Service in violation of these laws.

24. Changes to the Service or these Terms

We may update the Service and these Terms. If a change materially reduces your rights in User Data or your Personal Sentience Model, we will provide reasonable advance notice and, where practicable, an opportunity to export or delete supported data before it takes effect. Continued use after the effective date means you accept the revised Terms. Changes cannot retroactively transfer ownership of your existing User Data or Personal Sentience Model to Sentience.

25. General terms

These Terms and incorporated policies are the entire agreement between you and Sentience regarding the Service. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the rest will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except through a supported successor process; we may assign them in a merger, acquisition, reorganization, or sale of assets subject to Section 6. Neither party is liable for delay caused by events beyond its reasonable control.

26. Contact

The Human Sentience Company (d/b/a The Sentience Company) 131 Continental Dr, Suite 305, Newark, DE 19713, United States Questions about these Terms: [email protected] Product support: [email protected]

California residents: complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.